Support Information for Stella AI  

Welcome to Stella AI Support  

Thank you for using Stella AI! We are dedicated to assisting you with any questions or issues you may encounter while using the app. Below, you will find the support resources available to help you.  

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 1. About Us  
Company Name: HONG KONG BETENSH LIMITED  
Stella AI is designed to provide a seamless and engaging Spanish language learning experience. If you encounter any challenges, we’re here to support you.  

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 2. Contact Information  
For any questions or concerns, you can reach us via email:  
Email: kebao.xu@hkbetensh.com  

We aim to respond to all inquiries promptly during our regular support hours. Please note that we do not offer 24-hour live customer support.  

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 3. Common Issues and Solutions  
# App Not Responding  
- Ensure your app is updated to the latest version.  
- Restart your device and try reopening the app.  

# Subscription Management  
- Subscriptions are managed via your Apple ID account. For assistance, go to your device settings > Apple ID > Subscriptions.  

# Progress Not Syncing  
- Ensure you have a stable internet connection while using the app.  
- If the issue persists, contact us for further assistance.  

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 4. Feedback and Suggestions  
We value your feedback to make Stella AI better! Feel free to share suggestions or ideas with us at kebao.xu@hkbetensh.com.  

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 5. Privacy and Security  
We prioritize your privacy and do not collect or store personal data. For more details, please review our [Privacy Policy].  

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 6. Important Notices  
- Stella AI is designed for self-paced learning and does not require extensive user information.  
- For support issues requiring detailed troubleshooting, we may request specific information about your app usage to identify and resolve the problem.  

Thank you for choosing Stella AI. We are here to support your journey in mastering Spanish!